It’s not the Cost of Quality, It’s the Cost of Poor Quality…

“Quality is like our health, we tend to take it for granted, and only notice it when it fails. As we are seeing it only takes one small error to have a massive disaster.” – Sipho Tjabadi

I just returned from the ASQ Audit Division Conference 2012, and I walked away with one overarching message: it’s not the cost of quality, it’s the cost of poor quality. This is a new way of looking at quality assurance. Instead of focusing on the costs of testing and validation, focus on the costs of producing a failing product. Continue reading >>

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