“Quality is like our health, we tend to take it for granted, and only notice it when it fails. As we are seeing it only takes one small error to have a massive disaster.” – Sipho Tjabadi
I just returned from the ASQ Audit Division Conference 2012, and I walked away with one overarching message: it’s not the cost of quality, it’s the cost of poor quality. This is a new way of looking at quality assurance. Instead of focusing on the costs of testing and validation, focus on the costs of producing a failing product. Continue reading
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“To be effective, audits must be focused and carefully planned, and when carried out well, can be rewarding for both the auditor and the auditee.”
Probitts, Jane, 2000 3(1), 3-6, The Regulatory Review
During an inspection, the firm does not stop operations. The maintenance personnel are fixing leaks, checking gauges and performing routine maintenance. The calibration personnel are calibrating instruments, and the operations personnel are busy making the product. In order to minimize the impact of the inspection on routine operations, it is the responsibility of the audit manager to coordinate the scheduling of these people, and to effectively organize the audit agenda. Continue reading